TERMS AND CONDITIONS
Last Reviewed: 1/12/25
The Wonky Wheel Pottery Studio
Email: thewonkywheel@icloud.com
Location: Toowoomba, QLD, Australia
1. Introduction
These Terms and Conditions govern your use of our website, classes, and online store.
2. Bookings & Classes
- Bookings are made via Acuity Scheduling.
- Payment is required to secure your place.
- Classes are for adults only unless advertised as “Children’s Classes” or when prior arrangements are made.
- You must follow all safety instructions including wearing enclosed shoes. Hair tied back is also advisable.
3. Cancellations & Refunds
- Cancellations require 24+ hours' notice for refund or credit.
- Late cancellations or no shows are non refundable.
- If we cancel a class, you may reschedule or receive a refund.
4. Online Sales of Pottery and Goods
4.1 Product Descriptions
While every care is taken to describe items, monitor colours may vary from the actual colours of the item and handmade items may vary slightly and often have slight “imperfections”. These are not defaults and are part of the uniqueness of the hand made items.
4.2 Pricing
Prices are in AUD and may change without notice.
4.3 Shipping
- Shipping calculated at checkout.
- Delivery timeframes are estimates.
- We are not responsible for delays outside our control.
4.4 Returns
- Faulty items will be replaced or refunded in accordance with Australian Consumer Law.
- Change of mind returns are not accepted for handmade pottery.
5. Gift Vouchers
Gift Certificates are only redeemable on any Wonky Wheel Workshop via our website. If a private workshop (with a minimum of 2 people) is organised between myself and the gift certificate holder, this will be listed on the website via a private link for the gift certificate holder to use their gift certificate to pay. They are not redeemable / exchangeable for cash or items and are not redeemable at any other business.
Please go through the process to book a workshop through our website and enter the gift certificate code where required.
Any gift certificate balance can be used towards the total of another lesson, however the balance of the amount due will need to be covered by the customer.
Our refund policy states that at least 24 hours notice is required for cancellations, or refunds / reschedules will not be granted. You are however able to transfer your ticket to a friend to use at the same originally booked workshop if you are unable to make it.
If you have booked through our website, any cancellations / reschedules are to be made through our website up to 24 hours in advance of your class time.
Gift Certificates are valid indefinitely.
These terms are noted on our FAQ and our Terms and Conditions, both available through our website.
7. Intellectual Property
All website content belongs to The Wonky Wheel Pottery Studio.
8. Right of Refusal of Service
We have the right to refuse service and / or entry to our premises. No disrespectful behaviour will be tolerated. Threats of violence and / or verbal abuse and / or intimidation will be reported to authorities and appropriate action taken. A refund / rebooking will not be granted in these circumstances.
9. Lesson Times and Pickup of Fired Items
Lessons begin and conclude at the times stated. Pick up times are communicated in a timely manner after the final firing. Should the time be inconvenient we will arrange a mutually agreeable time. Items will be kept for 3 months from the pickup date at which time they will be disposed of.
10. Governing Law
These terms are governed by Queensland, Australia law.
11. Contact
For questions, contact thewonkywheel@icloud.com.. Introduction
The Wonky Wheel Pottery Studio (“we”, “our”, “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your personal information.