FAQ

Last Reviewed: 1/12/25

The Wonky Wheel Pottery Studio

Email: thewonkywheel@icloud.com

Location: Toowoomba, QLD, Australia

General Questions

What is The Wonky Wheel Pottery Studio?

The Wonky Wheel is a Toowoomba-based pottery studio offering wheel-throwing and hand-building classes, workshops, and handmade ceramic pieces for sale.

Where are you located?

We are located in Cotswold Hills, Toowoomba, QLD.

The exact address and arrival details are provided in your booking confirmation email.

Do you offer classes for children?

Our classes are adults only unless the class is clearly labelled as a “Children’s Class” or prior arrangements have been made with us.

If you’d like to discuss a kids’ workshop, family session, or teen class, please email thewonkywheel@icloud.com.

Do I need any prior experience?

No experience needed. Most of our classes are beginner-friendly and we guide you step by step.

Class & Workshop Questions

What should I wear to a pottery class?

Wear comfy clothes that you don’t mind getting clay on, and closed-in shoes are essential. Long hair tied back is recommended.

Do you provide all tools and materials?

For our workshops yes. Clay, tools, aprons, and use of equipment and all firings are all included in your class. For our weekly lessons (coming January 2026) you are required to purchase your own clay, everything else is included in the fee.

When do I pick up my item/s?

When the final firing is completed you are able to pick up your items. This is usually around 7 days from completion of the workshop. You will be advised of at least 2 pick up windows. Should these not suit we can organise a time convenient for you to pick up. Items not picked up will be kept for a maximum of 3 months from class date after which they will be disposed of.

What final outcome can I expect when it comes to my pottery piece?

Due to the nature of ceramics, we cannot guarantee the final outcome of your pieces. Most of the time the outcome is truly impressive! However, especially whilst learning and for many other reasons due to clay being quite unpredictable, variations such as cracks, chips, warping, glaze changes, or firing imperfections may occur. They can also occur from time to time no matter how much experience you have!

These results are a normal part of the learning and ceramic process and are not considered faults per se. By participating in a class, you acknowledge and accept these natural risks inherent to pottery making and we encourage you to focus on the experience and learning this craft brings, rather than expecting perfection. Handwork is mostly always perfectly imperfect which is the first place isw! Remember it’s not mass produced with machines!

Booking & Payment Questions

How do I book a class?

All bookings are made online through our Acuity Scheduling system. Our booking page can be found here or through the “Book Now” button in the header of every pageFull payment is required to secure your spot.

What is your cancellation policy?

Cancellations or rescheduling can be made up to 24 hours before your class for a full refund or credit.
Cancellations within 24 hours or no-shows are non-refundable, as materials and preparation are already in place.

Can I reschedule a class instead of cancelling?

Yes — as long as you reschedule more than 24 hours in advance, you may move to another available session.

Can I book a private class or group workshop?

Yes. Private bookings for groups, parties, and corporate sessions are available.

Gift Certificates

What are the Terms and Conditions of Gift Certificates available for purchase via The Wonky Wheel Website?

Gift Certificates are only redeemable on any Wonky Wheel Workshop via our website. If a private workshop (with a minimum of 2 people) is organised between myself and the gift certificate holder, this will be listed on the website via a private link for the gift certificate holder to use their gift certificate to pay. They are not redeemable / exchangeable for cash or items and are not redeemable at any other business.

How do I book a workshop with a Gift Certificate?

Please go through the process to book a workshop through our website and enter the gift certificate code where required.

Any gift certificate balance can be used towards the total of another lesson, however the balance of the amount due will need to be covered by the customer.

What is the refund policy when using a Gift Certificate to book a Workshop?

Our refund policy states that at least 24 hours notice is required for cancellations, or refunds / reschedules will not be granted. You are however able to transfer your ticket to a friend to use at the same originally booked workshop if you are unable to make it.

If you have booked through our website, any cancellations / reschedules are to be made through our website up to 24 hours in advance of your class time.

How long are Gift Certificates Valid for?

Gift Certificates are valid indefinitely.

Where else are these Terms and Conditions found?

These terms are noted on our FAQ and our Terms and Conditions, both available through our website.

Changes And Additions To This Policy

Updates will be posted on this page.